Shipping policy
Here is how we prepare, dispatch, and deliver orders from wearzivo.com.
1. Where we deliver
We deliver to physical street addresses in the contiguous 48 United States. Alaska, Hawaii, U.S. territories such as Puerto Rico and Guam, international destinations, PO boxes, and APO/FPO military addresses are excluded.
2. Standard rates and delivery estimates
| Method | Merchandise subtotal after discounts | Processing | Carrier transit | Normal total estimate | Shipping charge |
|---|---|---|---|---|---|
| Standard shipping | USD 0.00–59.98 | 1–3 business days | 3–5 business days | 4–8 business days | USD 4.99 |
| Free shipping | USD 59.99 or more | 1–3 business days | 3–5 business days | 4–8 business days | USD 0.00 |
The subtotal is calculated after discounts and before tax and shipping. Free shipping applies automatically to eligible orders. The applicable shipping charge and taxes collected by us are shown before payment. All orders covered by this policy ship domestically from the United States, so customers are not charged import duties for these shipments.
3. Processing, cutoff, and busy periods
Normal processing takes 1–3 business days, Monday–Friday. It includes payment verification, clothing inspection, packing, any applicable production disclosed for the item, and carrier handoff.
The daily cutoff is 2:00 PM Eastern Time (America/New_York, EST/EDT), Monday–Friday. Orders received after cutoff, on weekends, or on public holidays begin their processing count on the next business day. Business-day estimates exclude weekends and applicable public holidays.
During peak demand, including Black Friday or Christmas, processing may take up to 5 business days and total delivery may take up to 10 business days. Applicable longer estimates will be disclosed before purchase. Total delivery includes processing plus transit; it is an estimate, not a guaranteed arrival date unless a guaranteed service is expressly offered.
4. Dispatch location and tracking
All orders are dispatched from: 3101 Vista Dr #1112, Rosenberg, TX 77471, United States
After dispatch, an automated email provides your tracking number and available tracking link. Allow 24–48 hours for the carrier to record its initial scan and update tracking. The shipment notice identifies the carrier used for your order.
5. Corrections, delays, and missing deliveries
If you discover an incorrect address, email info@wearzivo.com immediately. We cannot guarantee a correction after carrier handoff. If an incorrect customer-provided address leads to a returned parcel, an actual reshipping charge may apply; we explain it before seeking your agreement. We cover costs caused by our own shipping errors.
If we cannot ship within the promised processing period, we email an updated estimate and offer a choice between consenting to the delay and canceling unshipped goods for a prompt refund of those items and associated charges. We obtain consent where required; if required consent is not obtained, we cancel and refund as required by law.
If tracking says delivered but the parcel is missing, confirm the order address, check around the delivery location, and ask household members, neighbors, or building staff. Then email info@wearzivo.com or call +1 (954) 444-5502. We will open an investigation with the carrier and work toward the appropriate resolution, including replacement or refund where warranted. A delivery scan does not automatically end our review, and the investigation does not remove mandatory consumer rights.
Delivery support
wearzivo.com (Wearzivo Store) — https://wearzivo.com
info@wearzivo.com | +1 (954) 444-5502
Company and fulfillment address: 3101 Vista Dr #1112, Rosenberg, TX 77471, United States
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (EST/EDT), excluding public holidays. Response target: within 24–48 business hours.